FAQ

Yes, We are! We are a professional electronics factory with serveral years of OEM service in Shenzhen,China.We welcome you to visit our company when you come to China.

The pricing policy is based on order quantity. lf your order quantity is large, we can offer the most competitive price.

Samples are provided on placement of orders and you must pay for courier service.

You can use your own express account or make advance payment if there is no express account.

The production cycle for samples is approx 7-14 days. All sample fees wil be returned to you after placing you order.

During production process, professional quality control staff will control the quality. lf you have received some defectiveproducts after delivery, we can refund or deliver other qualified products to you as compensation.Our clients always reserve the right to refuse payment for those products not complying with requirements.

Usualy within 1-3 months of vou formally placing the order, This is dependent on your order quantity, product type and

the time you place the order.

Yes, we can customize products for clients based on their initial ideas or drawings.

We understand all requirements and rest assured, specialized staff will continuously follow up the order until shipment.

We have been established for 20 vears and have strong working relationships with our long-term clients.

Feedback is always highly appreciated and we take great pride in our work and reputation.

We welcome you to visit our company or factory at any time.

For different products, MOQ will be also be different. For some products such as glass ornament,MOQ is 200

Yes, absolutely. lf you order large QTY, we can give you the better price.

Generally, there are black, white, brown, blue, red, rose, pink.

We can also create a customized color of your choice.

We have QC to control the quality one by one. lf there should ever be some defective items, we will refund your money

or send you new items as compensation.

We are a company with a high sense of crediblity, promising to offer good quality for the best price, unfortunately wecannot offer free samples.We value long-termfriendships and working relationships with our clients and will honour this by offering a large discount on larger orders.

Many countries charge taxes when you import anything from overseas. You are responsible for finding out the situationin your own country. We don't accept any return or refund resulting from you refusing to pay the duties or taxes.What we can do is declare less value for you on commercial invoices in order to let you pay less tax.

Yes this is possible. We ask that you provide visuals of the products you require and our efficient co-workers will liaisewith vou during the order process, For bespoke orders we will alwavs aim for a auick turnaround

Yes. We have a professional team who are highly experienced in handicrafts, packaginq, box design andmanufacturing. We can manufacture the products as per your requirement. We have a strong R&D team with our owndesigners and sculptors. Customizing products as per customers ideas or drawings

We usually quote within 24 hours after we get your inquiry. lf you require an urgent quote please call us on:0086-592-5283203. For the sample cost, this depends on the products. For low value products we wil provide freesamples, freight collect. But for some high value samples, it needs sample cost and freight collect. Please be informe(that all sample cost and freight cost can be returned back to you after your order is placed. You are welcome to e-mailus for checking.

t will be ready for delivery in 7-15 days. The sample wil be sent to you by express. You can use your own expressaccount or prepay if you do not have an account, lt depends on the order guantity and season you place the orderGenerally, we suggest that you start inquiry 30-60 days before the date you would like to get the products to yourcountry.

Co-Arts will take full responsibility for every detail starting from the manufacturing of the product to the import processThis wil cover all the tasks that include customs clearance, delivery duties, delivery charges, ocean freight, insuranceformalities, etc. We ensure our customers that we wi not settle with anything less than the best with zero toleranceconcerning any quality problem. Our customers reserve the right to not pay for any product that is nonconformist. Wewelcome your teedback and aim to use it to our benefit in order to implement new production and inspection rures and

procedures that have zero error.

Our company has confidentiality agreements with several factories along with experienced lawyers in China whohandle all the legal agreements. Our company also has strong ties with DHS and CBP which will make sure there is noimportation of trademarked counterfeit products. However, we always recommend our clients to certify their intellectualproperty protection which will secure their product the most. Having a patent for your work will reserve all your rightsconcerning copyrights, trademarks, and industrial design. This will make sure no one in the world is able to 'knock offyour product or try to copy it.

n order to have a competent and co-operating factory in China, you can place orders in the minimum range less than200pcs. The quantity and size of your production will primarily determine whether your product will be successful ornot. The minimum range mentioned above is true for several products such as medica eauipment and instruments. Wewelcome you to consult with our trained staff regarding these demanding product categories concerning any query thatyou have.

it takes about 2-4 days to list down the factory for you and wait for your approval to get the GO signal. Once we getyour approval regarding the certain manufacturer, your order is placed. The first delivery after the order placement isdone between 1-3 months. There are several factors that might alter this time duration depending upon the complexityof the product.Moreover, special attention is given to all the factors that determine the delivery date of vour product.These include, tool creation, approving samples, ordering raw materials, run production and shipping the order later.After the first order is made. the rest of the process takes lesser time. There is roughly a timetable of 60-90 days whichinclude the tasks concerning raw material, production, etc.

Outsourcing your product to China has several advantages that you should not overlook. Low Costs - The rates ofabor in China are less which cuts down the total cost to a fair value. You can also save from fewer productionexpenses. Timely shipments China provides timely transportation of the designated goods all around the globe. Morematerials China has a large variety of raw materials available. You do not have to import the raw material to the factorywhich saves costs and time. Scalable Capacity You have the freedom to increase your production value in a shortperiod of time. This way your customer demand can be easily met. Manufacturing capability There are numerousmanufacturing process and machines available in China which will meet your needs. Production Quality Availability ofskilled labor and high-end equipment makes sure the product delivered is up to vour standards.